General conditions of sale

These Terms and Conditions apply to all orders which are submitted by individuals domiciled in Switzerland via the online shop of the company

Naju Skin Sàrl

Belle-Cour Road 101
1213 Onex

(hereinafter referred to as najuskin.com). Najuskin.com provides all services exclusively based on these Terms and Conditions.

SECTION 1 - ONLINE STORE TERMS 

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Naju Skin always endeavors to inform and explain to its customers to the greatest possible extent regarding the products and services on offer. The information at www.najuskin.com is taken, in part, directly from the manufacturers or from experts, ambassadors and authors respectively, and is compiled in a structured and customer-friendly way by najuskin.com for the customers.

All information at www.najuskin.com is without commitment, and any form of liability is rejected. Najuskin.com also excludes in particular, within the framework of statutory regulations, any form of engagement and liability for how correct, complete and up to date the information is. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, Najuskin.com does not give any express or implied warranties and makes no representations in relation to this website. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and inquiries to verify the accuracy of the information provided.

The list of ingredients represents all options or variants of this product. Although Najuskin.com checks and updates the product ingredients lists, actual ingredients in a given product option may vary from the list on the website. Ingredients are subject to change at manufacturer's discretion. For the most complete and up-to-date list of ingredients, please refer to product packaging.

We reserve the right to make changes to the prices and to the range at any time without prior notice. Images of all products and illustrations are not color-binding, and can deviate from the original. Technical drawings of delivered products can deviate from the drawings of the manufacturer, or other information listed on the Internet.

The current prices are published on the Internet at www.najuskin.com

The prices are mutually binding at the point of order. If mistakes or errors have been made with the stated price, Najuskin.com reserves the right to make subsequent price changes. In this case, the customer shall be informed and is not obligated to take receipt of the products affected by the price change.

All prices are stated in Swiss francs (CHF), and include statutory VAT if not otherwise stated.

In addition to the stated prices, shipping costs which are expressly stated on the article webpage shall be incurred, depending on the type of shipping.

Upwards of an order value of CHF 50, after the deduction of discounts and special offers, the shipping costs shall be borne by Najuskin.com (except A-Post Priority and/or against signature).

SECTION 3 – ORDER AND DELIVERY

An order shall become binding for the customer when they click on the button 'Complete Order' to confirm their order on the checkout webpage on which the complete overview of the order is displayed, at the end of the order process.

The customer shall then receive without delay a corresponding confirmation of receipt email from Naju Skin after placing the order, which is sent to the email address specified by the customer. Up until the point in time when an order is shipped, Najuskin.com reserves the right, in a separate email to the customer, to reject the order or to reduce the order amount, through which no contract is created between the customer and Najuskin. com respectively a contract governing the reduced order amount. Unless of course, the customer informs Najuskin.com without delay that they have no interest in receiving a reduced order amount.

In particular, Najuskin.com reserves the right to reject an order if a legal dispute exists with the customer, in particular in connection with a failure to make payments for previously existing orders with Naju Skin, or whether other invoices due for payment by the same person or another person living within the same household remain open.

The complete and correct statement of delivery address remains the responsibility of the customer. If an error in the delivery address is made by the customer and, under the circumstances, a delivery is not possible, Najuskin.com may entirely abandon the delivery of the product without the possibility of a claim being made for a replacement or for damages.

Najuskin.com delivers merchandise and gift certificates in Switzerland.

Najuskin.com warehouse is located in Geneva, Switzerland. The shipping policy envisages that Najuskin.com ships the products within 48 hours on business days, respectively upon receipt of confirmation of payment.

Najuskin.com can only be held liable for delays in delivery and the resulting consequences, insofar as these were caused by the grossly negligent or deliberate breach of contract by Najuskin.com. For all other delays in delivery and the resulting consequences, including delays due to the Postal Service, suppliers to Najuskin.com or third parties, Najuskin.com shall accept no liability.

SECTION 4 – VOUCHERS, REWARDS PROGRAM AND GIFT CARDS

A maximum of one voucher can be redeemed per order. At the end of the order process, the voucher code is entered into the designated field. The corresponding amount is then deducted directly from the current order. Vouchers which exceed the order amount cannot be reimbursed.
Discounts received from redeeming bonus points (Rewards) cannot be combined with gift vouchers.

Najuskin.com offers Digital Gift Cards, which are not physical products. E-Gift Cards are delivered by email and contain instructions to redeem at checkout. Najuskin.com E-Gift Cards have no additional processing fees and do not expire.

SECTION 5 – WARRANTY AND LIABILITY

Najuskin.com guarantees that the products are free from damage at the point in time of shipping. Products which were damaged during shipping shall be repaired or replaced at the discretion of Najuskin.com, insofar as the customer informs Najuskin.com by email within 7 days of receipt of the merchandise. If desired by Najuskin.com the customer is required to return the delivered products in the original packaging without delay to Najuskin.com, the shipping costs for this shall be borne by Najuskin.com

Najuskin.com shall be liable to the customer for damages, insofar as such liability for Najuskin.com is determined by the Swiss Product Liability Act.

Every other form of warranty for the delivered products and every liability for damages which are caused by these products, is excluded, unless Najuskin.com has fraudulently concealed the respective product defects. If, however, Najuskin.com can assert further warranty claims against its suppliers for the affected product, Najuskin.com shall, where possible, transfer these claims to the customer upon request. Najuskin.com does not accept any responsibility that these claims can be asserted successfully. The same applies to any kind of claims which Najuskin.com can assert against the Postal Service for damages which occurred during transport.

In particular, Najuskin.com does not warrant that the products are suitable for the customer's intended application, or that they deliver a particular result. Furthermore, the warranty also excludes damages which are the responsibility of the purchaser, eg the consequence of the inappropriate use of the product, or damages from external influences which are not the responsibility of the seller such as, for example, damages which have occurred during transportation.

SECTION 6 – ORDER CANCELLATIONS AND RETURNS

Customers have the right to return the goods within 14 days after delivery of the goods. The right of return will be exercised by the return of the goods; it is not necessary to provide reasons for the return. The goods to be returned must be sent to:

Naju Skin SARL

Belle-Cour Road 101

1213 Onex

Returned products and packages respectively will only be accepted in a suitable condition, ie unused, unopened, undamaged and in their original packaging .

The exercising of the right of return results in the conversion of the purchase contract into a reverse handling relationship according to which the services received within the framework of the purchase contract have to be reimbursed. The costs incurred for the return shall be borne by the customer.

After receipt of the goods, a purchase price already paid for the goods will be reimbursed to the customer immediately.

Najuskin.com guarantees that the products are free from damage at the point in time of shipping. Products which were damaged during shipping shall be repaired or replaced at the discretion of Najuskin.com insofar as the customer informs Najuskin.com by email within 14 days of receipt of the merchandise.

Every other form of warranty for the delivered products and every liability for damages which are caused by these products is excluded unless Najuskin.com has fraudulently concealed the respective product defects. If, however, Najuskin.com can assert further warranty claims against its suppliers for the affected product, Najuskin.com shall, where possible, assign these claims to the customer upon request. Najuskin.com does not accept any responsibility that these claims can be asserted successfully. The same applies to any kind of claims which Najuskin.com can assert against the postal service for damages which occurred during transport.

In particular, Najuskin.com does not warrant that the products are suitable for the customer's intended application, or that they deliver a particular result.

SECTION 7 – PAYMENTS

Orders made via the website www.Najuskin.com are to be paid for in advance using the payment methods stated on the website www.Najuskin.com. The following payment methods are at your disposal: credit card (Visa, Mastercard), Apple Pay, Twint.

Up until the point in time when payment for the ordered products is made in full, or payment confirmation is received through the credit card provider, the delivered products shall remain, in any case, the property of Najuskin.com

SECTION 8 – DATA PROTECTION

Under “My account” the customer has the possibility, at any time, to change his or her personal information.

Najuskin.com uses and processes personal data in order to maintain customer relationships, and for its own marketing purposes. The customer always has the possibility of stopping this automatic evaluation. If no form of automatic personal evaluation is desired, the customer can submit their objection in writing at any time.

The customer shall only receive a newsletter from Najuskin.com when expressly requested. It is possible to unsubscribe at any time.

Please refer to Privacy Policy for more detailed information about the data usage

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service .
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

SECTION 10 - LIABILITY

The liability for product defects or damages caused by such defects is determined exclusively pursuant to Section 6. For damages resulting from delayed delivery, Section 5 shall prevail exclusively.

Furthermore, Najuskin.com shall exclude, within the framework of valid statutory regulations, any other form of liability to the customer in association with the products, the use or the (non-) availability of the website www.Najuskin.com and resulting damages . This means that, for example, the assertion of claims resulting from the impossibility of service provision, non-fulfilment and from unauthorized action is excluded, both against Najuskin.com and against its vicarious agents, insofar as there is no evidence of intentional or grossly negligent action.

SECTION 11 – PARTIAL INVALIDITY

To the extent that any provision of these Terms & Conditions should be invalid in whole or in part, this does not affect the validity of the remaining provisions and their purpose. In place of the invalid provisions, the relevant legal provisions shall apply.

SECTION 12 - GOVERNING LAW

The contract is exclusively subject to Swiss law. The place of jurisdiction for all disputes with Najuskin.com is - subject to any divergent place of jurisdiction within federal law - Geneva, Switzerland.

SECTION 13 - CHANGES TO TERMS AND CONDITIONS

Najuskin.com expressly reserves the right to adjust the present Terms & Conditions to circumstances at any time, and to apply these with immediate effect to subsequent orders.

SECTION 14 - CONTACT INFORMATION

Questions about the Terms of Service can be sent to us at info@najuskin.com

Geneva, May 2024