FAQ

Skincare

Why Korean skincare?

Koreans are known for taking great care of their skin. It is essential for them that their face reflects their good health. Since it is an important aspect of their daily lives, the Korean skincare market is very competitive. Korean consumers are constantly looking for new products, which drives innovation in the beauty industry. This means that companies must quickly develop effective products to meet this demand.

They use multiple products in their routine, following a specific order. Each step has a specific purpose, from preparing to protecting the skin. The Korean beauty industry leverages evolving technology to stay ahead of consumer expectations, allowing them to have exceptional skin.

Is Korean skincare suitable for all skin types?

There is no magic formula that works for everyone, which is why it is important to know your skin type to select the most suitable ingredients and product formulations.

Finding THE right routine can take time, as our skin is continually changing due to various factors, requiring constant adaptation of the skincare routine.

To find out your specific needs, we have made available a quiz that will help you learn more about your skin type, and allow you to determine your perfect routine.

What is the return and exchange policy?

We only exchange unopened products. If you have made an error in your order, please email us at contact@najuskin.com to make changes before the order is shipped.

Which countries do you ship to?

We deliver throughout Switzerland.

Payment

What payment methods are accepted?

We currently accept the following payment options: Credit cards (Visa, Mastercard, American Express) and TWINT

Delivery

What are the estimated delivery times?

Standard delivery usually takes 2-3 business days, while express delivery takes 1-2 days. Please note that there may be delays depending on the Post Office.

Can I track my order?

Yes, with the shipment number received by email.

What is the return and exchange policy?

We only exchange unopened products. If you have made an error in your order, please email us at contact@najuskin.com to make changes before the order is shipped.

Which countries do you ship to?

We deliver to Switzerland and throughout Europe.

Customer service

How can I contact customer service if I have a problem?

You can contact us by email ( contact@najuskin.com ) and we will do our best to respond as soon as possible.

Is there a phone number or live chat available?

We have a dedicated chat for questions and doubts regarding the use of the products or for skin care advice. For anything related to order issues, please write to us directly at contact@najuskin.com. We strive to process emails and respond to the chat as quickly as possible, depending on the volume of requests we receive.